Privacy Policy

Privacy Policy Content

1. About Us

Moduvision Pty Ltd ("Moduvision", "we", "us", "our") operates www.moduvision.com.au and provides modular accommodation solutions across Australia. We are committed to protecting your privacy and handling your personal information responsibly.

Our contact details for privacy matters:

• Address: 13/210 Barrington Street, Bibra Lake WA 6163, Australia
• Phone: 1800 383 117
• Email: info@moduvision.com.au

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and company name.
• Project information: details about your accommodation project, including location, size, timeline, and budget requirements.
• Correspondence: records of emails, phone calls, and messages exchanged with our team.
• Website usage data: browser type, pages visited, time on site, and referral source (collected via analytics tools).

We only collect information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health, financial, or government identifier information) unless you choose to provide it as part of a project enquiry.

3. How We Collect Information

We collect personal information:

• directly from you when you submit an enquiry via our contact form, call us, or email us;
• when you engage with us at industry events or through referrals;
• automatically via cookies and website analytics when you browse our website.

Where practical, we will only collect personal information directly from you.

4. How We Use Your Information

We use your personal information to:

• respond to your enquiries and provide quotes for our products and services;
• communicate with you throughout a project engagement;
• improve our products, services, and website experience;
• send you relevant updates or information about Moduvision (where you have consented or where permitted by law); and
• comply with our legal and regulatory obligations.

We will not use your personal information for any purpose that is unrelated to the above without first obtaining your consent.

5. Disclosure to Third Parties

We will never sell your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business — for example, email hosting providers, website hosting services, and CRM software providers. These providers are bound by strict confidentiality obligations and are only permitted to use your information to perform services on our behalf.

We may also disclose your information where required by law, a court order, or regulatory authority.

We do not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles, or you have consented to the disclosure.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site and to improve its functionality. This data is aggregated and does not personally identify you.

You can disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of the website.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure server infrastructure, access controls, and staff training.

While we take reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

8. Access & Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details in Section 1. We will respond within a reasonable timeframe (generally within 30 days). In some circumstances, we may be required by law to refuse access; if so, we will explain why.

There is no charge for making an access or correction request.

9. Privacy Complaints

If you believe we have not complied with our privacy obligations, please contact us at info@moduvision.com.au with the subject line "Privacy Complaint". We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the effective date noted at the top. We encourage you to review this policy periodically.